A cracked screen, a battery that no longer lasts the afternoon, a charging port that only works at one angle, or a phone that will not turn on at all. Those cover most of what comes through the door.
Gadget Ali repairs Huawei phones at two shops, 6551 No. 3 Road in Richmond and 935 Marine Drive in North Vancouver. Walk in during business hours, no appointment needed at either.
Huawei is a particular case in Canada and we will be straight with you about it. What year your phone was bought changes what parts we can get and how long it takes, and we explain exactly where yours stands before quoting anything.
Walk-ins welcome • Richmond and North Vancouver locations
This page covers Huawei phones. Huawei Watch and Watch GT are on our smartwatch repair page, MatePad tablets are on our tablet repair page, and FreeBuds are on our headphones and earbuds page.
Inside Richmond Centre Mall Opp Koodo and BestBuy, 6551 Number 3 Rd MRU-11, Richmond, BC V6Y 2B6
935 Marine Dr #39, North Vancouver, BC V7P 1S3
The first thing we ask is roughly when and where the phone was bought. On Huawei that question decides more than the model does, because it tells us whether the part is something we can source locally or something that has to be ordered in.
Once we know that, we inspect the phone and give you a realistic price and a realistic timeline. Calling ahead with the exact model is genuinely worth it here, more so than with any other brand we work on.
Huawei phones split into two groups, and which side yours falls on affects almost everything about repairing it.
Models like the P30, the P20 and the Mate 20 were sold through Canadian carriers, run standard Android with Google services, and were common enough here that replacement screens and batteries are still obtainable. These are routine repairs and we can usually give you a firm price quickly.
From 2019 onward, US trade restrictions meant Huawei phones ship without Google Mobile Services. No Play Store, no Google Maps, no Gmail, no YouTube app. Newer models run HarmonyOS, Huawei’s own operating system, rather than Android.
Those devices were never sold through Canadian carriers, so almost every one we see was bought overseas and brought here. The repair work is the same as any Android phone. What changes is that parts are ordered individually rather than pulled off a shelf, which adds days rather than hours.
We work across the range. What varies is lead time rather than capability, and that comes back to when and where the phone was bought.
Foldables are a different job from a standard screen. The Mate X models have an inner panel, an outer display and a hinge, and any of the three can fail on its own. Parts for these are rarely on hand, so call ahead before travelling with one.
If your model is not listed, send it to us before you come in and we will confirm what we can source for it.We repair many Huawei phone models, depending on the issue type, device condition, and parts availability. This may include newer Huawei flagship models, mid-range Huawei phones, and older devices that still have available repair options.
If you have a specific Huawei model, contact us before visiting and our team will confirm available repair options.
Huawei displays are OLED, so an impact can leave the glass looking almost intact while touch stops responding in one area or a dark patch spreads.
That is the panel rather than the glass. We test touch and colour across the whole surface before recommending anything.
Many of the Huawei phones we see are now five or six years old, which is well past the point where a lithium cell starts giving up.
A phone that reaches lunchtime and dies is behaving normally rather than failing, and on the older models the part is straightforward to get.
Usually compacted lint rather than a failed port, and clearing that takes minutes. If the port itself is worn we replace it.
Either way we check for debris first, because it saves an unnecessary repair often enough to be worth doing.
The camera is the reason a lot of people bought these phones, and there are several modules in each one.
Usually only a single module fails, so we test each separately rather than replacing the whole assembly.
Low volume, distorted sound, or people saying they cannot hear you.
We test the earpiece, the loudspeaker and the microphone separately before opening anything, because they are three different parts.
The damage is corrosion rather than water, and it keeps spreading after the phone feels dry. Leave it off, do not charge it, and bring it in.
Nobody can promise an outcome before opening the device and we will not pretend otherwise.
This matters more on Huawei than on other brands, and it is worth understanding before anything happens to your phone.
Your backup probably is not where you think it is. On a phone without Google services, photos and contacts are not syncing to a Google account. They are either in Huawei Cloud or they are only on the device. Check which before you hand the phone to anyone.
A factory reset is harder to recover from. On most phones you reset, sign in, and the Play Store puts your apps back. On a HarmonyOS device there is no Play Store, so anything installed through a workaround has to be set up again from scratch. That is a real cost and it is why we treat a reset as a last resort on these devices rather than a routine step.
Know your account details. The phone locks to the Huawei ID that was signed in, and it will ask for that password after a reset. Without it the device stays locked and no repair shop can unlock it for you.
If you are unsure whether a fault is hardware or software, our guide on telling a hardware fault from a software one runs through the tests worth trying before anyone opens the phone.
On most brands we can tell you a starting price before seeing the phone, because we know what the part costs. On Huawei we usually cannot, and it is worth explaining why rather than hiding behind it.
The labour is the same as any Android phone. The part is the variable. For models sold here before 2019 the supply is reasonable and the price is close to what you would pay for an equivalent Samsung. For anything newer, the part is imported individually and the cost moves with availability rather than with a price list.
So we check first. Send us the model, or bring the phone in, and we will source the part before giving you a number. The inspection costs nothing, and you are free to take the quote and think about it.
For what we charge on brands we keep parts for, see our phone repair pricing page. If you are weighing up whether an older Huawei is worth fixing at all, our guide on whether to repair or replace your phone covers how to think about it.
Yes. What changes is lead time rather than capability. Models sold here before 2019 are routine because parts are obtainable locally. Newer models were never sold through Canadian carriers, so parts are ordered individually and take longer to arrive.
US trade restrictions from 2019 mean Huawei phones ship without Google Mobile Services. Newer models run HarmonyOS, Huawei’s own operating system, with AppGallery instead of Play Store. Phones sold before that point still have Google services and are unaffected.
Open your app drawer. If the Google Play Store is there and works, your phone predates the restrictions. If you see AppGallery instead, it does not. That single check tells us more about the repair than the model number does.
Foldables have an inner panel, an outer display and a hinge that can each fail on their own, and parts for these are rarely on hand. Call ahead with the exact model before travelling with one.
Yes, though each is covered separately. Huawei Watch is on our smartwatch repair page, MatePad on our tablet repair page, and FreeBuds on our headphones and earbuds page.
Richmond: inside Richmond Centre, 6551 No. 3 Road, unit MRU-11, opposite Koodo and Best Buy. Call (604) 399-5566.
North Vancouver: 935 Marine Drive, unit 39, inside Capilano Mall. Call (604) 700-0231.
Send us the exact model and roughly when it was bought, and we will check the part before you make the trip. Request a free estimate or walk in during business hours.
